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FAQ

Frequently Asked Questions
9 articles

Which devices does the Realar Places App work on?

Realar Places is compatible with Apple iOS devices that support ARKit. This means the app will work on the iPhone 6S (or higher), iPadPro and iPads from 2017 (or newer). Android devices (phones and tablets) that run Google's ARCore technology will be supported later in 2018. You can sign up t...

Do I need any additional equipment?

No. As long as your device runs the Realar Places app (see above), you don't need any additional devices or equipment. Simply launch the app, select your model and enjoy a full 3D experience - in a real place!

How long does it take to convert from 2D to AR?

Conversion of a new 2D floorplan into AR can vary a little depending on the complexity of the model. We also currently run quality assurance which requires manual checking and so can take up to 2-5 weekdays to convert basic plans, however during peak-times this can take a little longer. Our system w...

Where does the RealAR work?

Almost anywhere, as long as the app can detect a flat surface where a model can be rendered. To experience inside of a building, the 'dolls house' view is great for 360 degree perspectives. It allows you to experience a model from the inside as if it were a real building. For outside, models can be e...

How is AR different from VR? 

One of the main differentiating factors is that Virtual Reality(VR) requires goggles or headsets whereas Augmented Reality (AR) requires only a smartphone or tablet. AR users are able to interact with a blend of computer simulation and the real world, so users can view a 3D model of a building in ...

Which file formats are supported by RealAR?

You can upload 2D floorplans in PDF/JPEG and for Starter, PRO and Enterprise Plans, Hi-Res conversions, common 3D formats including Sketchup, Filmbox (.fbx), through common authoring software such as 3DStudioMax, Revit Collada (.dae) and Wavefront Object (.obj). We are expanding our formats all the ...

Can I buy internationally?

Yes, we have many overseas customers. We currently support US Dollars (USD), British Pounds (GBP), Euro's (EUR, Australian Dollars (AUD) and New Zealand Dollars (NZD). All pricing excludes local taxes. We will soon better support multi-currency on our website, however contact usif you require bill...

Can I have fewer than 2 users on my account?

Yes. Each plan has a minimum number of base users (2 in Standard, 10 in Advanced and 20 in Enterprise), but you don’t need to use all of the licences straight away. Since licences can be reused, many of our customers reserve their extra licences for contractors or clients.

Can I upgrade or downgrade my existing RealAR Plan? 

Absolutely - moving plans is easy! Our Content Management system app.realar.com can be access from the Web or through the RealAR app. Our Customer Success team is on-hand to guide you through the process.